Virtual Assistant Services
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FAQs


What is Virtual Assistant?

Virtual Assistants or VA work remotely from our own offices and have the technology to be able to assist you wherever you work from. Your designated VA will perform all the allocated tasks those tasks within the agreed time and report back upon completion.



How would you work with a VA?

We have designed a very simple yet effective workflow to ensure maximum productivity. You can either send the daily task via email detailing list of activities or if it’s a recurring task like managing your social media or emails, then the VA knows exactly what he will do throughout the day. You can reach your allocated VA through email and online chat throughout business hours.



What does a Virtual Assistant can do? 

A Virtual Assistant does almost everything that an in-house personal assistant or office administrator does. To help you realise the endless opportunities with a virtual assistant we have distributed our services in six different categories (details listed on website).

  • Office Assistant (managing all your official commitments and tasks)
  • Customer services (Providing comprehensive customer and vendor support)
  • Personal Assistant (Managing all your personal commitments and diary)
  • Social Media Management (Managing and monitoring your social media accounts)
  • Research & Documentation (Managing your online research, analysis and data management tasks)
  • Search Engine Optimisation (Providing comprehensive SEO services to elevate your website Google ranking)


Part-Time or Full-Time Virtual Assistant

We have two categories of VA i.e. Part-time VA and Full-time VA.

Part-time VA: You can hire our VA for specific hours with complete flexibility, with no contractual obligations. For example, 5 hours on Monday and then 5 Hours on Friday

Full-time VA: Its like hiring a full-time in-house employee, your allocated VA will be available 8 hours per day for 5 days a week throughout the contract tenure.



What are different packages and their details?

Category Available hours Validity VA Ready to start Hourly Rate Package Rate
Part time 10 Hours 1 Week Within 24-48 Hours £7.49 per hour £74.90
40 Hours 4 Weeks £6.49 per hour £259.60
Full time 40 Hours per week 6 Months Within 2-4 weeks £4.49 per hour £4,669.60
40 Hours per week 1 Year £3.49 per hour $7,259.20


Would I be assigned a dedicated VA?

Yes, if you have subscribed for a full-time assistant, a dedicated VA will be allocated, working exclusively for you.

Part-time assistant: If you have subscribed for the part-time assistant package you will be allocated a shared assistant, working with you throughout the subscribed duration. Upon repeat subscription the same VA will be allocated every time.



What are the benefits of hiring our Virtual Assistant?

Some of the major advantages of hiring our Virtual Assistant

  • Low cost £3.49 compared with £9.15 per hour per employee (can save up to £11,773 per employee per year)
  • No long-term contracts, no PAYE, no additional expenses on infrastructure and hardware and no long term contractual obligations.
  • Complete flexibility of hiring ad-hoc employee or full-time employee.
  • All VA are well educated and experienced ready to share their immense expertise and knowledge of working with across various industries.
  • Almost immediately available resource (Part time within 24-48 hours and Full time within 2-4 weeks)
Note: Details of the saving breakdown.
London Minimum wage is £9.15 X 8 hours a day X 5 Days a week X 52 weeks a year = £19,032 per employee per annum.
Hiring our full time VA £3.49 X 8 hours a day X 5 Days a week X 52 weeks a year = £7,259 per VA per annum.


What are your office hours?

Standard office hours 9:00am – 5:00pm. We do have clients who do not live in UK though, and emergency projects come up, so we are somewhat flexible



Do I need to train the VA?

All Virtual Assistants are well experienced and we periodically do invest in their personal and professional development. However, you might have to provide a brief orientation about the nature of your business and details about the tasks he/she will be required to perform. Once done, our Virtual Assistants are self-starters and will perform the tasks, as instructed, punctually.



How do I keep track of my hours?

You will receive a task report on daily basis, or as agreed. The log will include the name of task, time spent on particular task and current status of the task. The time logs are maintained on daily basis throughout the tenure, for record.



How to hand over access to contacts, calendar and Email?

A lot of our clients are already on the cloud and use services such as Google or iCloud for their email, contacts and calendar. If you aren’t setup we would definitely help you, setup the accounts.

The process of handing over is quite simple. We simply set up a copy of your email account on our desktop and manage it from there. Alternatively, if you’re already using cloud services i.e. Gmail, we can simply log on intermittently throughout the day and service you that way.



Reluctant to hand over the account details, what are other alternatives?

We can access your system remotely and can work on your on PC/Mac directly, without having the need to share account credentials. And your confidential details remain within your system as well.



Concerned about your data privacy?

We take your data and privacy very seriously. We have developed stringent protocols and security system to ensure your ‘sensitive information’ remains safe and for us, your every information is ‘sensitive information’.

For existing clients, we make sure the information you provide is strictly not to be shared with any other VA or with any other client in any circumstances, unless approved by yourself.

No longer active clients, if you stop using our services for any reason, we delete/destroy all information and documents shared by yourself, Permanently. We have stringent policy of retaining ‘zero information’ about clients who are no longer active.



Is there any start-up fee?

Absolutely Not! We only charge the subscription fee of the plan.



How can I proceed ahead?

You can subscribe to a package that suits your need listed on our website. Or if you require any custom custom package just write an email to hello@bpo.guru and one of our assistant will respond ASAP.

Once order confirmed, Virtual Assistant is allocated to you, within 24-48 hours and can start working with you straightaway.



Can i avail any FREE TRIAL to evaluate services?

You can avail free ‘3 HOUR FREE TRIAL’ to evaluate our services and then proceed forward with our paid plans with complete confidence.



Do you have any Discounts or Promotions?

We currently do not have any discount on individual packages, but if you’re interested in buying multiple packages or seeking to hire a team (3 or more full-time VA) we have very exciting discounts. For details please email on hello@bpo.guru



What if I’m not happy with the allocated VA?

We try to make sure that every client is satisfied. If you are unsatisfied with the work completed, you can escalate your concern and we will get the issue resolved to your satisfaction. If still unresolved, we will change the allocated VA and select someone based on your requirements and nature of tasks.



What is the refund policy?

In worst case if you wish to terminate the services, cancellation charges will apply and refund is provided within 2 weeks. Cancellation charges varies from case to case and will be determined by our cancellation department.



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